1. Information we collect for workshop and site work
We collect the details needed to manage an enquiry or quotation. That may include a name, company name, site location, contact details, job notes, machine serial numbers, pipe size ranges, SDR details and records linked to weld logging.
When a machine is sent in for checking or repair, we may also record fault notes, service history, parts fitted and test results from facing tools, heater plates, clamps or hydraulic systems.
- Identity and contact details
- Company and site information
- Job and booking records
- Technical notes linked to the equipment or weld process
2. How the information is used in practice
We use personal information to prepare quotations and manage the work that follows. In the welding process, data may also be linked to pipe preparation, facing, heating, changeover, fusion pressure and cooling time notes where a customer requests weld logging help.
The records help us match the correct machine to the pipe size and SDR range, carry out checks on site or in the workshop, and keep a clear record of what was done to the unit.
- Enquiry handling and quotation preparation
- Training planning and attendance records
3. Information sharing and lawful reasons
We only share personal information where it is needed for the job, where the law requires it, or where a customer has asked us to do so. That may include internal staff members who need access for their work.
In some cases we may share limited information with professional advisers, service providers or legal authorities, but only for a proper business or legal reason.
- Internal access based on role
- Operational service providers acting for us
- Legal, tax or compliance obligations
- Customer-approved sharing for a project or site task
4. Storage, security and record keeping
We keep records in a manner suited to the type of information and the work involved. Some records are stored electronically, while job cards and training files may also be kept in office or workshop files where they are needed for admin, audit or service history purposes.
Access is restricted to people who need the information for their work. We use practical controls to protect records from loss, unauthorised access or unnecessary use.
- Controlled access to job and customer files
- Secure handling of training records
- Retention linked to business, legal and tax needs
- Safe disposal when records are no longer required
5. Your rights under POPIA
You may ask us to confirm whether we hold your personal information, request correction of details, or object to certain processing where POPIA allows it. Where we must keep information for legal or contractual reasons, we may retain the relevant records even if other parts of the file are deleted.
If you submit details through our contact form, you may also ask for clarity on how that information is used.
- Access to your personal information
- Correction of inaccurate information
- Objection to certain processing
- Queries about retention or use
6. Operator and policy contact
PlasticWelder operates this policy through Astros Marketing (Pty) Ltd on behalf of the business. The policy applies to records linked to our Wadeville, Germiston base and to support work we do elsewhere in South Africa.
If you need privacy-related help with a record, use our contact form and include enough detail for us to identify the file in question.
- Operator: Astros Marketing (Pty) Ltd
- Business base: Wadeville, Germiston
- Scope: enquiry and job records